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Exam Name: Microsoft Dynamics 365 for Customer Service
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MB2-718 Reliable Test Cram Sheet File Total Q&A: 50 Questions and Answers
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Exam Name: Microsoft Dynamics CRM 2016 Online Deployment
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Exam Name: Deploying Windows Devices and Enterprise Apps
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Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.
Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.
Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.
If you have concerns about specific questions on this exam, please submit an exam challenge.
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Implement a Microsoft Dynamics CRM Online deployment (10% - 15%)
Access Microsoft Dynamics CRM Online
Describe methods for accessing Microsoft Dynamics CRM Online; identify supported browsers; identify supported phone operating systems; describe requirements for Dynamics CRM for tablets; identify supported web browsers; identify user subscription license types; describe subscription add-ons
Plan a deployment
Identify the storage requirements; plan security; determine the number of instances and licenses that are required; identify implications of implementing single sign-on
Import data
Compare the methods for importing data; import data by using the Import Data Wizard; identify limitations of import processes
Customize Microsoft Dynamics CRM Online
Create new fields; modify values for option sets; modify entity forms; create new entities and reports; modify views and dashboards
Configure Microsoft Dynamics CRM Online (10% - 15%)
Configure subscriptions
Identify methods to sign-up for a subscription; identify subscription requirements; describe the subscription cancellation process; describe the methods for purchasing add-ons
Manage users
Identify the methods to add users to Dynamics CRM Online; assign Microsoft Dynamics CRM Online licenses to users; assign security roles; enable and disable users; describe non-interactive users; mark a user as non-interactive; identify administrative roles
Synchronize user accounts
Compare Dynamics CRM Online accounts with company accounts; describe user synchronization; identify the steps to synchronize Active Directory with Office 365; describe Active Directory Federation Services
Manage Microsoft Dynamics CRM Online (10% - 15%)
Administer Microsoft Dynamics CRM Online instances
Define instances; describe the relationship between instances subscriptions, tenants, and security groups; describe instance types; set instance properties; switch an instance; reset an instance; place an instance in administrative mode; delete an instance; describe methods to copy an instance; create a copy of an instance
Describe tenant considerations
Identify limitations on the number and type of instances per tenant; configure the region for a tenant; describe limitation and requirements for multiple tenants
Manage storage and administrative notifications
Identify the storage limit for a subscription; describe the implications of reaching the storage limit; view resources used; identify requirements and limitations for sending administrative notifications
Describe the Microsoft Dynamics CRM Online update policy
Identify the frequency of updates; describe the update process; determine the version of Microsoft Dynamics CRM Online; skip updates; approve updates; determine what updates are available; reschedule an update
Manage related services (10% - 15%)
Describe related services
Identify related online services; integrate Microsoft Social Engagement with Microsoft Dynamics CRM Online; manage campaigns with Microsoft Dynamics Marketing
Integrate Yammer and SharePoint Online
Describe Yammer and SharePoint Online; identify SharePoint Online integration types; describe the integration process
Integrate OneNote, Skype, Skype for Business, Office 365 Groups, and OneDrive for Business
Compare Dynamics CRM Notes and OneNote; identify storage location for OneNote notebooks; configure OneNote integration; integrate Skype and Skype for Business; identify limitations for Skype and Skype for Business; describe Office 365 Groups; identify requirements for Office 365 Groups; integrate Office 365 Groups with Microsoft Dynamics CRM Online
Manage mobile device apps (10% - 15%)
Install and use mobile device apps
Identify the mobile apps for phones and tablets; describe requirements for mobile apps; identify supported mobile device hardware and software; install mobile apps; configure security privileges; describe restrictions for working offline; create draft records
Configure entities for mobile
Identify entity types that can be accessed from mobile apps; hide form components; enable dashboards for mobile apps
Implement Microsoft Dynamics CRM for Microsoft Office Outlook (10% - 15%)
Deploy Dynamics CRM for Outlook
Identify supported operating systems; describe required software components; compare Dynamics CRM for Outlook versions; identify deployment methods; configure Dynamics CRM for Outlook; configure multiple organizations
Configure offline capabilities
Describe offline capabilities; identify fields that can be synchronized; describe limitations for synchronized fields; configure synchronized fields
Manage email (10% - 15%)
Select an email processing option
Identify email processing options; describe the advantages of each email processing option; identify limitations and requirements for each email processing option
Track and correlate email
Compare email tracking with email correlation; describe user options for automatic tracking; describe correlation options; identify limitations of folder-level tracking; configure folder-level tracking for Exchange folders
Manage mailbox records and email
Describe synchronization methods for incoming and outgoing email; configure the default synchronization method for users and queues; describe mailbox records; configure approval for email addresses
Manage server-side synchronization (10% - 15%)
Configure server-side synchronization
Describe server-side synchronization; identify server-side synchronization features and supported configurations; set the email processing method; configure mailbox records
Set up a forwarding mailbox
Describe mailbox forwarding; create a forward mailbox record; add email forwarding rules for users; add mailbox records to server profile; enable mailboxes; test email configuration; describe synchronization alerts; view the Performance Dashboard
Preparation options
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Self-paced training
Online learning through the Microsoft Dynamics Learning Portal (DLP) is available to Microsoft Dynamics Partners who have purchased a training pack. If you haven’t purchased a training pack, sign in to PartnerSource and view the training pack details page. Find out how to gain access to the DLP site.
This DLP course covers content for Exam MB2-710.
80736: Deployment Microsoft Dynamics CRM Online
Customers on a service plan can access online learning from CustomerSource. Please contact mlxsupp@microsoft.com if you have questions.
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Who should take this exam?
Individuals wishing to obtain a certification in Microsoft Dynamics CRM Online Deployment should take this exam. The audience typically includes system administrators, implementation consultants, system integrators, technical staff, and support professionals. They assess a customer’s business needs and install, configure, deploy, and customize the application.
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Preparing for an exam
We recommend that you review this exam preparation guide in its entirety and familiarize yourself with the resources on this website before you schedule your exam. See the Microsoft Certification exam overview for information about registration, videos of typical exam question formats, and other preparation resources. For information on exam policies and scoring, see the Microsoft Certification exam policies and FAQs.
Note
This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format. To help you prepare for this exam, Microsoft recommends that you have hands-on experience with the product and that you use the specified training resources. These training resources do not necessarily cover all of the topics listed in the "Skills measured" section.
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