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Exam Name: ITIL Foundation (syllabus 2011)
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ITILFND Latest Test Price Total Q&A: 238 Questions and Answers
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NO.1 Who is responsible for defining metrics for change management?
A. The service owner
B. The continual service improvement manager
C. The change management process owner
D. The change advisory board (CAB)
Answer: C
ITILFND Original
NO.2 Which of the following is MOST concerned with the design of new or changed services?
A. Service transition
B. Service strategy
C. Change management
D. Service design
Answer: D
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